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MY FLOWD is part of our vision to support utilities and communities to meaningfully engage in the long-term water security for any jurisdiction.
Customer benefits and advantages of the MY FLOWD Customer Portal include:
MY FLOWD enables utilities to provide customers with fingertip access to their water usage data via any device, and their own secure login to the portal. This lets customers better understand their water use and encourages greater awareness and behavioural patterns to help save water.
Our user-friendly MY FLOWD is built with the individual water user in mind. It clearly shows when a meter does not go to zero use at any point in a 24-hour period. This usually means that there is an issue, and an alert is generated. This helps avoid costly bills for excess water use or property damage from undetected water leaks.
MY FLOWD can be integrated with billing and account data. This can be incorporated for utilities wishing to provide customers online access to their account information and billing history.
Property owners, property managers, body corporate managers, real estate agents and tenants can all access water consumption data and leak alerts. In strata-title complexes, split billing may be enabled based on water usage, not equal share, for a fairer and more equitable approach to billing administration.
MY FLOWD customers can also configure their own parameters when it comes to excess and abnormal water use alerts. This enables any water user to establish their own notifications, specific to their circumstances, to help better conserve water and manage their water costs.
The MY FLOWD Customer Portal benefits your customers by helping them conserve water and save on their water bills. For water utility managers, this supports better customer service and customer relations.
FLOWD offers a cost-effective digital water metering solution.
Please contact us today for a demonstration of the benefits of the MY FLOWD Customer Portal in improving customer services and customer relationships for water utilities.
Automated water leak and excess water use alerts for individual residents will directly save water utilities’ money and administrative time, when it comes to reducing Concealed Leak Allowance customer rebates.
FLOWD’s standard white labelling capacity extends to the MY FLOWD Customer Portal. MY FLOWD can be presented seamlessly in line with your overall brand and key message requirements, and is adaptable to change at any time.